Policies

Returns and Cancelations

If your item arrives damaged please phone us on (07) 4631 4000 so we can arrange a replacement or refund. We do not expect that you examine the goods while the courier waits however if the package appears to be damaged please make note of it on the couriers consignment note.

If a product appears to be faulty please notify us via the “contact” section of the website so we can advise the correct course of action.

If we are unable at the time of return to replace or exchange returned goods we will reimburse your credit card including packaging & freight charges.

We do not accept returns for the following reasons:

*Damage due to negligence by you.

*Natural wear & tear caused after delivery.

*Change of mind.

An order can be cancelled if it has not been dispatched. If you wish to cancel an order please phone us on (07)4631 4000 immediately.

Orders and Pricing

Prices displayed are in Australian Dollars (AUD) only.

Orders are shipped on a prepaid basis only.

While we try to maintain accurate stock levels, sometimes products ordered may be unavailable due to unforeseen circumstances. In such a case we will contact you with an estimated time of arrival or a refund option.

Prices may be changed on our website without notice.

Our online store is a standalone shop & prices may vary from those in store.

Shipping

Most orders will be shipped within 3 working days.

Most orders should be received within 3 working days, however remote areas should allow up to 7 working days.

The majority of our freight is delivered by Toll Ipec & Australia Post, however we do have accounts with a number of freight companies should you require an alternative. If you would like to use a different freight company please contact us.

If you believe the price in our check out area to be incorrect or would like a quote on freight please contact us.

If there is no freight allocated to an item we will contact you with a quote.

Parcels will have to be signed for on delivery. Please supply an address where someone will be present.

Site Content

All possible care has been taken to prepare this website.  However we cannot assure the   specifications, descriptions, pictures or any content on this site are error free. If you have any queries on products or site content please do not hesitate to contact us.

Disclaimer

Some pictures are representative only.

Daimler Trucks Toowoomba will not be held liable for any errors or omissions.

We reserve the right to refuse any sale, terminate accounts, remove or edit content at our sole discretion.

Information about our Organisation and Website

Modern information and communication technologies play a fundamental role in the activities of an organisation like Daimler Trucks Toowoomba. We are based in Queensland, Australia.

Our principal activities are:

  • Selling truck parts & accessories

Our privacy policy covers Daimler Trucks Toowoomba and its websites:

Organisation Name:

Daimler Trucks Toowoomba

Address:

351 Taylor Street

City, State, Postcode:

Toowoomba, QLD, 4350

Country:

Australia

Website:

http://www.dttoowoomba.com.au

Providing Visitors with Anonymous Access

You can access our websites home page and browse our sites without disclosing your personal data.

The services and links of our websites

Our websites do not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Our websites do not include links to third party Web service providers.

Automatic Collection of Information

Where consent is given, we may automatically log personal data or link information automatically logged with personal data about specific individuals. We do so for the following purposes:

  • Technical administration of the website
  • Research and development
  • Customer administration
  • Marketing

We do not use cookies to store personal data. Where consent is given, we may link information stored in cookies with personal data about specific individuals. We do so for the following purposes:

  • Technical administration of the website
  • Research and development
  • Customer administration
  • Marketing

Data Collection and Purpose Specification

We may collect personal data that you volunteer while using our services.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

To access the table of personal data collected and purposes for which they are used, please click here

We do not collect or use personal data for any purpose other than that indicated in the table below.

If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose:

  • by indicating in a box at the point on the site where personal data is collected

Disclosure and Visitor Choice

We do not disclose your personal data to our subsidiaries or other organisations.

Confidentiality / Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Cardholder Account Data Collection

We do not collect or store any credit card details on our website.

Privacy Compliance

Our privacy policy is compliant with the following instrument: Privacy Act, Australia

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact us by calling (07) 4631 4000 or emailing enquiry@dttoowoomba.com.au

Download the latest parts catalogue